SuMO IT Solutions Inc.

Many of the world's most respected companies trust SuMO to deliver value-based process consulting & ServiceNow technology services. It's what we do.

About SuMO IT Solutions Inc.

You are probably reading this profile because you are looking for assistance with a ServiceNow project and want to find the right partner to work with. You have read profile after profile and your head is spinning. Everyone sounds so awesome - but like an online dating profile, can everyone be this good looking and have a great sense of humour? Allow us to give you a refreshing view of things from our point of view. Certified and experienced? You bet! Approved Partner? We got that too. ... but like a good marriage, outward good looks can spark initial excitement but to make it last, it comes down the people, the connection & the culture of the organization. At SuMO, it is all about the Client experience. Did we do the work? Yes, but who cares? If you did not have a good experience, learn, get value out of the project, none of it matters and you won't come back. Are we the right fit for you? We cannot tell that now. But please reach out, we'd love to hear from you.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 10
  • Suite Certification - HR Enterprise 5
  • Suite Certification - HR Professional 5
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 7
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 22
  • Suite Certification - ITSM Professional 12
Now Platform App Engine
  • ServiceNow Certified Application Developer 12
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Toronto, Ontario, Canada

ServiceNow Partner Type

Sales, Services

Product Line Expertise

IT Service Management, HR Service Delivery, IT Asset Management, Now Platform App Engine, IT Business Management

Industry

Education, Financial Services, Government, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.58 out of 5 from Responses

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.