Sutherland

A Premier partner and Managed Service Provide for ServiceNow

About Sutherland

Sutherland is a platform agnostic, process transformation company, helping customers across industries achieve greater agility through transformed and automated customer experiences. We have over 30 years of experience delighting customers through better processes by rethinking and rebuilding their processes for the digital age, combining speed and insight of design thinking with scale and accuracy of data analytics.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    India

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Pittsford, New York, United States

ServiceNow Partner Type

Service Provider, Services, Technology

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.