Swingtech Consulting

Swingtech is an innovative management and technology services company which provides comprehensive and superior transformational business results.

About Swingtech Consulting

Our high-value, cost-efficient portfolio of services ranges from complex enterprise-wide technology solutions to human capital, training, acquisition and financial support. We hire and leverage true experts to deliver comprehensive solutions grounded in real world experience. "Creating Solutions, Fostering Innovation, Delivering Results" is more than just a tagline; It's our binding guarantee to our customers. We take great pride in our team, our achievements, innovative processes, and continuous record of outstanding successes across innumerous mission critical technology programs. Our current and continued process improvement efforts have also resulted in real-world benefits to Swingtech and our customers. Swingtech has been appraised at Maturity Level 3 for CMMI for Development version 1.3, and holds ISO 9001:2015, ISO 27001:2013, and ISO 14001:2013 certifications that demonstrate our excellence in quality management, information security, and environmental management.

Product Line Certifications

Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Public Sector Designations

US Federal Socio-Economic Status

Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Greenbelt, Maryland, United States

ServiceNow Partner Type

Public Sector, Technology

Industry

Government

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.