Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)
About Swingtech Consulting
Our high-value, cost-efficient portfolio of services ranges from complex enterprise-wide technology solutions to human capital, training, acquisition and financial support. We hire and leverage true experts to deliver comprehensive solutions grounded in real world experience. "Creating Solutions, Fostering Innovation, Delivering Results" is more than just a tagline; It's our binding guarantee to our customers.
We take great pride in our team, our achievements, innovative processes, and continuous record of outstanding successes across innumerous mission critical technology programs. Our current and continued process improvement efforts have also resulted in real-world benefits to Swingtech and our customers. Swingtech has been appraised at Maturity Level 3 for CMMI for Development version 1.3, and holds ISO 9001:2015, ISO 27001:2013, and ISO 14001:2013 certifications that demonstrate our excellence in quality management, information security, and environmental management.
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Public Sector Designations
US Federal Socio-Economic Status
US contract/procurement Vehicles
General Services Administration Schedule 70 (GSA)
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Greenbelt, Maryland, United States
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Specialist
Industry
- Government
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)