SYSUSA, Inc

Driven by Passion for Innovation, Security, and Agility, SYSUSA's specialized practitioners enable and sustain organizational transformation.

About SYSUSA, Inc

SYSUSA's vision is to be the leader in supporting our customer's mission success by enabling innovation, ensuring security, and enhancing agility. As a ServiceNow Premier Partner, our specialized and certified practitioners design, develop, and implement game-changing solutions that enable and sustain organizations' digital transformation and maximize the business benefit. SYSUSA's mission is to promote and deliver innovative solutions and services that empower our customers in transforming their operations into high-performing, resilient, and agile environments with intelligence and analytics to ensure transparency and accountability. With more than half a century of combined experience in planning, designing, developing, implementing, and managing strategic Information Technology and Information Security operations, we are ready to help you modernize and transform into a high performing, efficient, and secure enterprise.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 2

Public Sector Designations

US Federal Socio-Economic Status

Economically Disadvantaged Women-Owned Small Business (EDWOSB), HubZone, Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Manassas, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.