TBConsulting LLC

TBConsulting partners with clients to enable internal change by providing the governance and stability needed to better align Business and IT.

About TBConsulting LLC

TBConsulting believes deeply in Partnership, Passion, and Innovation. We reflect this each day in our service and commitment to current and future clients. We continually seek to partner with clients empowering them to work towards digital transformation by helping to free up internal IT to work on strategic projects which better align the Business and IT. TBC offers managed services encompassing: • ServiceNow Suite • Cybersecurity • Business Continuity/Disaster Recovery • Business Impact Analysis • Desktop as a Service • Private Cloud • Unified Communications • Software Defined WAN Each of our service offerings has been engineered to accommodate the most rigorous of workloads, while providing exceptional professional service in times where tight SLAs must be met by utilizing the TBC 24/7/365 U.S. based IT Operations Center.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner
Service Provider Partner

Accreditations

  • Delivery Accreditation
    1

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Scottsdale, Arizona, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Service Provider Specialist
Product Line Achievements
  • Certification
Industry
  • Education
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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