TB Consulting LLC

TBConsulting partners with clients to enable internal change by providing the governance and stability needed to better align Business and IT.

About TB Consulting LLC

TBConsulting believes deeply in Partnership, Passion, and Innovation. We reflect this each day in our service and commitment to current and future clients. We continually seek to partner with clients empowering them to work towards digital transformation by helping to free up internal IT to work on strategic projects which better align the Business and IT. TBC offers managed services encompassing: • ServiceNow Suite • Cybersecurity • Business Continuity/Disaster Recovery • Business Impact Analysis • Desktop as a Service • Private Cloud • Unified Communications • Software Defined WAN Each of our service offerings has been engineered to accommodate the most rigorous of workloads, while providing exceptional professional service in times where tight SLAs must be met by utilizing the TBC 24/7/365 U.S. based IT Operations Center.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Scottsdale, Arizona, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.