TCloud Consulting Pty Ltd

Your Trusted ServiceNow Solution Provider

About TCloud Consulting Pty Ltd

TCloud Consulting is a boutique IT consultancy which provides digital and cloud software services. ​ Underpinned by the ServiceNow platform as a service, we empower our clients to rapidly build and deploy enterprise service management, IT asset management, CSM, HR service delivery, facilities management and many other business solutions.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

North Sydney, New South Wales, Australia

ServiceNow Partner Type

Services, Technology

Industry

Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.81 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.