Tech Data Corporation

Tech Data's Cloud & Automation practice enables partners and customers to integrate, optimize (or build) and manage workloads in the cloud

About Tech Data Corporation

Tech Data's Cloud & Automation Services practice enables partners and customers to assess, migrate, optimize (or build) and manage workloads in cloud solutions to speed transformation and modernize IT environments. We work hand-in-hand with partners and customers to provide the necessary level of expertise to help maximize the benefits of cloud computing.

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

Morristown, New Jersey, United States

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.