Telelink Business Services EAD

Telelink Business Services Our mission is to simplify the complex and enable businesses do great things by utilizing technology.

About Telelink Business Services EAD

Telelink Business Services (TBS) is an international company with more than 17 years of experience in providing end-to-end IT solutions. TBS is present in 7 countries and has 280+ employees. Since its inception, the company has been growing steadily, offering a prolific robust portfolio including enterprise connectivity, information security, data center solutions, application services and managed services. TBS engineering legacy, top-level tech vendor partnerships, established best practices, and service agility, combined with the intelligent automation capabilities of the Now Platform creates unique capability to increase client's productivity, simplify their daily routines and enable digital transformation for future success.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA

    Croatia, Romania, Albania, Bulgaria, Slovenia

ServiceNow Service Provider Territories

  • EMEA


Partner Locations

  • EMEA



Sofia, Sofia, Bulgaria

ServiceNow Partner Type

Sales, Service Provider, Services


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.