A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Telelink Business Services EAD
Telelink Business Services (TBS) is an international company with more than 17 years of experience in providing end-to-end IT solutions. TBS is present in 7 countries and has 280+ employees. Since its inception, the company has been growing steadily, offering a prolific robust portfolio including enterprise connectivity, information security, data center solutions, application services and managed services. TBS engineering legacy, top-level tech vendor partnerships, established best practices, and service agility, combined with the intelligent automation capabilities of the Now Platform creates unique capability to increase client's productivity, simplify their daily routines and enable digital transformation for future success.
Product Line Certifications
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Bulgaria
ServiceNow Resale Territories
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EMEA
Croatia, Romania, Albania, Bulgaria, Slovenia
ServiceNow Service Provider Territories
-
EMEA
Bulgaria
Partner Locations
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EMEA
Bulgaria
Headquarters
Sofia, Sofia, Bulgaria
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)