Spencer Thomas Group (STG)

Enterprise Service Management, ITSM, HRSD, Human Capital Management, Orginazational Change Management, ITIL v4 Assessments, Digital Transformation

About Spencer Thomas Group (STG)

STG's human-centric methodology is grounded in deep knowledge of people, culture and human capital management. With global experience in over 90 countries on six continents, our hundreds of IT, HR and payroll-focused transformations have taught us that every implementation is a cultural transformation. We will listen carefully to your specific needs, then design an affordable, customized approach to match your organization's business challenges, resource structure, culture and budget.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Portsmouth, New Hampshire, United States

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.