Thirdera LLC

Helping enterprises unlock their business and customer workflows in the cloud through digitization and automation.

About Thirdera LLC

Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Emerging Industry Solutions – Partner of the Year

Offerings and Solutions

view more - CitizenKey
Customer Experience
view more - Clarity
Customer Experience
view more - Attentive: Advanced Phishing Response
Operational Excellence
Attentive: Advanced Phishing Response
view more - DevOps Connect
Technology Excellence
DevOps Connect

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 54
  • Certified Implementation Specialist – Field Service Management 8
  • Suite Certification - CSM Professional 37
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 28
  • Certified Implementation Specialist – Vendor Risk Management 14
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 71
  • Suite Certification - HR Professional 48
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 20
  • Certified Implementation Specialist – Software Asset Management 36
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 8
  • Certified Implementation Specialist – Discovery 64
  • Certified Implementation Specialist – Event Management 51
  • Certified Implementation Specialist – Service Mapping 30
IT Service Management
  • Certified Implementation Specialist – IT Service Management 191
  • Suite Certification - ITSM Professional 129
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 6
  • ServiceNow Certified Application Developer 168
Security Operations
  • Certified Implementation Specialist – Security Incident Response 45
  • Certified Implementation Specialist – Vulnerability Response 41
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 26
  • Certified Implementation Specialist – Project Portfolio Management 33

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Colombia, Mexico

  • APJ

    Australia, India

  • EMEA

    Ireland, The Netherlands, France, United Kingdom, Spain

ServiceNow Resale Territories

  • AMS

    Canada, United States, Colombia, Mexico

  • APJ


  • EMEA

    Gibraltar, Monaco, The Netherlands, Luxembourg, France, Portugal, United Kingdom, Spain, Belgium, Germany, Israel

ServiceNow Service Provider Territories

  • AMS


Partner Locations

  • AMS

    Canada, United States, Mexico

  • APJ

    Australia, New Zealand

  • EMEA

    The Netherlands, France, United Kingdom, Spain


Broomfield, Colorado, United States

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Asset Management
  • Customer Service Management
  • Governance, Risk and Compliance
  • IT Service Management
  • Strategic Portfolio Management
  • Now Platform App Engine
  • HR Service Delivery
  • Security Operations
  • IT Operations Management
  • Creator Workflow
  • Customer Workflow
  • Employee Workflow
  • Technology  Workflow
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • TMT
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.43 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)