Thirdera LLC

Helping enterprises unlock their business and customer workflows in the cloud through digitization and automation.

About Thirdera LLC

Thirdera is an Elite-level ServiceNow partner, enabling customers to leverage the power of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021, Thirdera has quickly become the largest global pure-play ServiceNow partner and an industry leader, winning recognitions including the 2022 ServiceNow Global Emerging Industry Solutions Partner of the Year and 2023 ServiceNow Americas IT Workflow Partner of the Year. With unmatched expertise in user experience design, process optimization, and technology innovation, Thirdera offers world-class guidance to help businesses accelerate growth and productivity via transformation, digitization, and automation. Visit for more information.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner
Service Provider Partner
Build Partner
Built With ServiceNow Offerings
Global Emerging Industry Solutions – Partner of the Year

Offerings and Solutions

view more - CitizenKey
Customer Experience
view more - Clarity
Customer Experience
view more - Integrity: Tech Debt & Risk Management
Technology Excellence
Integrity: Tech Debt & Risk Management
view more - Elevate UX
Employee Experience
Elevate UX
view more - Attentive: Advanced Phishing Response
Operational Excellence
Attentive: Advanced Phishing Response
view more - Unity Order and Service Management for TMT
Customer Experience
Unity Order and Service Management for TMT
view more - DevOps Connect
Technology Excellence
DevOps Connect
view more - Velocity: Legal Service Delivery
Employee Experience
Velocity: Legal Service Delivery

ServiceNow Expertise

  • Certified Master Architect (CMA)

    Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 61
  • Certified Implementation Specialist – Field Service Management 9
  • Suite Certification - CSM Professional 41
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 27
  • Certified Implementation Specialist – Vendor Risk Management 15
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 74
  • Suite Certification - HR Professional 49
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 25
  • Certified Implementation Specialist – Software Asset Management 35
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 8
  • Certified Implementation Specialist – Discovery 71
  • Certified Implementation Specialist – Event Management 52
  • Certified Implementation Specialist – Service Mapping 34
IT Service Management
  • Certified Implementation Specialist – IT Service Management 200
  • Suite Certification - ITSM Professional 132
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 7
  • ServiceNow Certified Application Developer 201
Security Operations
  • Certified Implementation Specialist – Security Incident Response 43
  • Certified Implementation Specialist – Vulnerability Response 43
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 27
  • Certified Implementation Specialist – Project Portfolio Management 32

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Colombia, Mexico

  • APJ

    Australia, India, New Zealand

  • EMEA

    Ireland, The Netherlands, France, United Kingdom, Spain

ServiceNow Resale Territories

  • AMS

    Canada, United States, Colombia, Mexico

  • APJ


  • EMEA

    Gibraltar, Monaco, The Netherlands, Luxembourg, France, Portugal, United Kingdom, Spain, Belgium, Germany, Israel

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • EMEA

    The Netherlands, France, Portugal, United Kingdom, Spain, Israel

Partner Locations

  • AMS

    Canada, United States, Mexico

  • APJ

    Australia, New Zealand

  • EMEA

    The Netherlands, France, United Kingdom, Spain


Broomfield, Colorado, United States

ServiceNow Assure

  • Build Platform
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
  • Built with ServiceNow Offerings
Product Line Achievements
  • IT Asset Management
  • Customer Service Management
  • Certification
  • Governance, Risk and Compliance
  • AppStore
  • IT Service Management
  • Strategic Portfolio Management
  • Accreditation
  • Now Platform App Engine
  • HR Service Delivery
  • Security Operations
  • IT Operations Management
  • Creator Workflow
  • Customer Workflow
  • Employee Workflow
  • Technology  Workflow
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • TMT
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.36 out of 5 from Responses

ServiceNow Store

App(s): 4

Integration(s): 1

See All Applications

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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