Tieto Finland Oy

Trusted partner to integrate and manage customer's IT ecosystem as a service

About Tieto Finland Oy

Trusted partner to integrate and manage IT ecosystem as a service. TietoEVRY's SIAM offers packaged solution including SIAM services and platforms enabled to deliver strategic objectives of our customers.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Finland

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Sweden, Denmark, Finland, Norway

ServiceNow Service Provider Territories

  • EMEA

    Sweden, Finland, Norway

Partner Locations

  • EMEA

    Finland

ServiceNow Assure

Headquarters

Helsinki, Uusimaa, Finland

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.