TMlabs Pty Ltd

TMlabs is an Australian based ServiceNow consultancy, founded in 2018 by former ServiceNow employees, with over 150 combined implementations.

About TMlabs Pty Ltd

With over 40 combined years of ServiceNow consulting experience and having delivered over 150 ServiceNow® implementations at various major organisations across the ANZ region, TMlabs concentrates on delivery aligned to tried, tested and industry standard Best Practices helping to promote self-sufficiency and providing our customers with a safe and repeatable upgrade path. Our intention is to help customers realise maximum value out of their ServiceNow® implementation – focusing on quality, future proofing, extensibility and upgradeability - at a rapid pace. We take our customers beyond ITSM by offering services for ServiceNow® HR Service Delivery, ServiceNow® Security Operations, ServiceNow® Governance Risk and Compliance and ServiceNow® IT Operations Management.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Enterprise 2
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Sydney, New South Wales, Australia

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

IT Service Management, Now Platform App Engine

Industry

Financial Services, Government, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.81 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.