T & P Consultants SAS

TNP is an independent French consulting firm specialized in the design and implementation of transformation programs.

About T & P Consultants SAS

Created in 2007, TNP is an independent French consulting firm specializing in operational, regulatory and digital transformations. Present in France, Switzerland, Luxembourg, Algeria, Morocco and India, TNP is involved in various dimensions – operational strategy, information system, business and human capital and projects in many industries such as: banking, insurance , public sector and healthcare, transport and logistics, industry, energy and retail. Today, TNP employs nearly 450 staff and consultants for a worldwide turnover of 70 million euros in 2018. Performance accelerator for many major accounts of the CAC40 or SBF120, the firm spearheads 25% of its missions abroad. Its approach and expertise in piloting complex transformation programs, unique in the consulting market, have paved TNP's path to a cross-industry breakthrough noted by key players and as well as its 40% annual growth.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Service Provider Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

Neuilly Sur Seine, Hauts-de-Seine, France

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.