A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About T & P Consultants SAS
Created in 2007, TNP is an independent French consulting firm specializing in operational, regulatory and digital transformations. Present in France, Switzerland, Luxembourg, Algeria, Morocco and India, TNP is involved in various dimensions – operational strategy, information system, business and human capital and projects in many industries such as: banking, insurance , public sector and healthcare, transport and logistics, industry, energy and retail. Today, TNP employs nearly 450 staff and consultants for a worldwide turnover of 70 million euros in 2018. Performance accelerator for many major accounts of the CAC40 or SBF120, the firm spearheads 25% of its missions abroad. Its approach and expertise in piloting complex transformation programs, unique in the consulting market, have paved TNP's path to a cross-industry breakthrough noted by key players and as well as its 40% annual growth.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
France
ServiceNow Service Provider Territories
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EMEA
France
Partner Locations
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EMEA
France
Headquarters
Neuilly Sur Seine, Hauts-de-Seine, France
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Service Provider Specialist
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)