TOP TECH CONSULTING INC

We provide cutting-edge technology solution to businesses, enabling them to offer a multitude of resourceful and innovative services to their customer

About TOP TECH CONSULTING INC

Top Tech Consulting is a specialized information consulting company that brings a high-class value proposition for clients with strong consulting domain expertise. Through our massive experience in the implementation of cloud-based solutions, we offer automation and business maturity through processes that bring true value to your business. We believe to elevate businesses from ordinary to extraordinary through innovative methods, deep technical capabilities, and winning strategies that deliver value across all business verticals. Our deep understanding of ServiceNow and diverse areas equip us to handle any challenges organizations face. We are experts in ITSM, ITOM, ITBM, Custom Applications, SeCops, and HRSD. Top Tech Consulting follows a unique approach when it comes to rolling out enterprise solutions that are niche and rely on industry-specific intelligence and agility.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 6
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Roseland, New Jersey, United States

ServiceNow Partner Type

Service Provider, Services

Industry

Service Provider

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.