About UNIADEX, Ltd.

ユニアデックスでは2017年に自社のサービス提供基盤としてServiceNow導入とあわせServiceNowパートナーとなりました。 お客さまの課題の解決を念頭に、ICT環境全体最適化を当社のミッションとしており、ServiceNowを活用した先進的かつ包括的なITアウトソーシングサービスを提供いたします。 自社での活用ノウハウを元に最適化やカスタマイズを行ったServiceNowプラットフォームを、フルマネジメント型で提供可能です。 詳しくはユニアデックスのホームページをご覧ください。

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Resale Territories

  • APJ


ServiceNow Service Provider Territories

  • APJ


Partner Locations

  • APJ



Koto-Ku, Tokyo, Japan

  • Reseller Specialist
  • Service Provider Specialist
  • Financial Services
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)