About UNIADEX, Ltd.

ユニアデックスでは2017年に自社のサービス提供基盤としてServiceNow導入とあわせServiceNowパートナーとなりました。 お客さまの課題の解決を念頭に、ICT環境全体最適化を当社のミッションとしており、ServiceNowを活用した先進的かつ包括的なITアウトソーシングサービスを提供いたします。 自社での活用ノウハウを元に最適化やカスタマイズを行ったServiceNowプラットフォームを、フルマネジメント型で提供可能です。 詳しくはユニアデックスのホームページをご覧ください。

Country and Region Coverage

ServiceNow Resale Territories

  • APJ


ServiceNow Service Provider Territories

  • APJ


Partner Locations

  • APJ



Koto-Ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Service Provider


Financial Services, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.