Softtek

Softtek - IT Services and Business Process Solutions

About Softtek

Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution. We provide Service and Portfolio Transformation, and Digital Acceleration through Platform Services such as ServiceNow, Digital Solutions, and Technology Services

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

Partner Locations

  • AMS

    Mexico

ServiceNow Assure

Headquarters

Ciudad De Mexico, Distrito Federal, Mexico

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Telecom Media Technology

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.