Softtek - IT Services and Business Process Solutions

About Softtek

Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution. We provide Service and Portfolio Transformation, and Digital Acceleration through Platform Services such as ServiceNow, Digital Solutions, and Technology Services

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Mexico

ServiceNow Resale Territories

  • AMS

    Canada, United States, Mexico

ServiceNow Service Provider Territories

  • AMS

    United States, Mexico

Partner Locations

  • AMS

    United States, Mexico

ServiceNow Assure


Ciudad De Mexico, Distrito Federal, Mexico

ServiceNow Partner Type

Sales, Service Provider, Services


Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.