Velocity Consulting

Velocity Consulting delivers solutions to your business problems through effective implementation of the ServiceNow suite of applications.

About Velocity Consulting

With a heritage of managing large scale IT transformation for Global Clients, Velocity brings a wealth of skills and experience beyond ServiceNow design, implementation and support, so we’re not your typical partner. Through our Smart Transform methodology, we design and deliver working business services, not just configured tools. We quickly design and deliver solutions to your complex challenges through our suite of services from Strategy and Design, Sourcing Advisory, Service Transition Management, Transformation Management and Organisational Change, aligned to each client’s individual success factors and with a tight focus on delivering against the demands of the business and the end-user community. We have extensive real-world experience of both managing IT services and delivering technology transformation. Our clients consistently gain increased service performance and value, along with a seismically improved relationship that their business and end-users love.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure


Leicestershire, London, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.