Velocity Consulting

Velocity Consulting delivers solutions to your business problems through effective implementation of the ServiceNow suite of applications.

About Velocity Consulting

With a heritage of managing large scale IT transformation for Global Clients, Velocity brings a wealth of skills and experience beyond ServiceNow design, implementation and support, so we’re not your typical partner. Through our Smart Transform methodology, we design and deliver working business services, not just configured tools. We quickly design and deliver solutions to your complex challenges through our suite of services from Strategy and Design, Sourcing Advisory, Service Transition Management, Transformation Management and Organisational Change, aligned to each client’s individual success factors and with a tight focus on delivering against the demands of the business and the end-user community. We have extensive real-world experience of both managing IT services and delivering technology transformation. Our clients consistently gain increased service performance and value, along with a seismically improved relationship that their business and end-users love.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Certified Implementation Specialist – Field Service Management 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

Leicestershire, London, United Kingdom

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Platform
  • Consulting & Implementation Premier
  • Reseller Premier
Industry
Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)