General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)
About Ventech Solutions, Inc.
Ventech Solutions leverages ServiceNow to solve complex business challenges for our customers.
Our experience with the Customer Service Management, IT Business Management, IT Service Management, and IT Operations Management products deliver results: Improved customer service, robust reporting with performance analytics, and increased capacity through intelligent automation.
We use proven business methodologies including Agile and SAFe to design, deliver and manage solutions across the ServiceNow platform. Our ServiceNow experts develop customized plans to include process design through implementation, maintenance and continuous improvement. We provide integrated training programs that use a blend of in-class, video, and self-service approaches.
Customer satisfaction is at the core of Ventech Solutions' mission and our goal is to go above and beyond as your trusted partner to deliver on your business needs. Talk with us today about our solutions.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
IT Operations Management
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
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AMS
United States
ServiceNow Service Provider Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Windsor Mill, Maryland, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Government
- Healthcare and Life Sciences
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)