Ventech Solutions, Inc.

Your trusted partner in solving complex business challenges, leveraging ServiceNow to make the world of work, work better for people.

About Ventech Solutions, Inc.

Ventech Solutions leverages ServiceNow to solve complex business challenges for our customers. Our experience with the Customer Service Management, IT Business Management, IT Service Management, and IT Operations Management products deliver results: Improved customer service, robust reporting with performance analytics, and increased capacity through intelligent automation. We use proven business methodologies including Agile and SAFe to design, deliver and manage solutions across the ServiceNow platform. Our ServiceNow experts develop customized plans to include process design through implementation, maintenance and continuous improvement. We provide integrated training programs that use a blend of in-class, video, and self-service approaches. Customer satisfaction is at the core of Ventech Solutions' mission and our goal is to go above and beyond as your trusted partner to deliver on your business needs. Talk with us today about our solutions.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Windsor Mill, Maryland, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government, Healthcare and Life sciences

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.