A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Vergence, LLC
Vergence is the only ServiceNow partner dedicated to serving the insurance industry. Its leadership was the first to fully integrate insurance core systems into ServiceNow for claims processing in 2016.
From there, Vergence expanded their offerings into underwriting, business development, product development, customer service, audit, and reinsurance.
Vergence implements its suite of powerful, flexible, and scalable next-generation insurance frontends for core systems and document management solutions to supercharge and delight the day-to-day working experience of carriers, brokers, third party administrators (TPAs), policyholders, private equity pools, captives, legal counsel, and any entity within the insurance sector.
ServiceNow Designations & Awards
Accreditations
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Presales Accreditation1
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Sales Accreditation4
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Henderson, Nevada, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
Product Line Achievements
- Accreditation
Industry
- Service Provider
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)
Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.