Vorto Limited

Specialists in Enterprise Service Management

About Vorto Limited

Vorto is a leader in delivering Enterprise Service Management transformation programmes. Our mission is to provide expert advisory services leveraging our unique experience, proven methodologies, innovative approach, strategic vision and broad thought leadership to deliver optimal success to your organisation. Our approach is underpinned by unique and mature best practice processes and procedures underpinned by scalable and flexible target operating models, allowing accelerated delivery of even the most complex programmes. With extensive collaboration that integrates people, process, technology and support across all areas of IT in all business sectors, we can deliver large scale programmes cost efficiently and rapidly.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Orpington, Kent, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

Customer Satisfaction Score

4 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.