Xceltrait Inc

Xceltrait Inc. is a Services and TPP Specialist with a focus on ITSM, CSM and Now platform based product development.

About Xceltrait Inc

Xceltrait was established in 2006. Since our inception, we have focused on developing robust solutions and processes that help organizations accomplish their goals better, faster and smarter. At Xceltrait, we foster a culture that is customer - centric and believe in taking innovation to the next level. We are geared towards problem solving and doing what is best for our customers. No matter how large or small the problems we face, we aim to solve them by leveraging our industry experience and pragmatic mindset. More importantly, we consider a company’s bigger picture throughout, because we are committed to its success. Give us an opportunity and we will show you how to leverage automation, revolutionize how you deliver services, and mitigate risk – all to reach the level of modernization you need to grow confidently. Discover what is possible from a people, process, and platform perspective to pave the road for modernization and get the most out of your investment.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Irving, Texas, United States

ServiceNow Partner Type

Services, Technology

Industry

Education, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.