A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Xceltrait Inc
Xceltrait was established in 2006. Since our inception, we have focused on developing robust solutions and processes that help organizations accomplish their goals better, faster and smarter.
At Xceltrait, we foster a culture that is customer - centric and believe in taking innovation to the next level. We are geared towards problem solving and doing what is best for our customers. No matter how large or small the problems we face, we aim to solve them by leveraging our industry experience and pragmatic mindset. More importantly, we consider a company’s bigger picture throughout, because we are committed to its success.
Give us an opportunity and we will show you how to leverage automation, revolutionize how you deliver services, and mitigate risk – all to reach the level of modernization you need to grow confidently. Discover what is possible from a people, process, and platform perspective to pave the road for modernization and get the most out of your investment.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 3
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Irving, Texas, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Specialist
Industry
- Education
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
0 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)