XML Asia Ltd

Delivering top-notch IT solutions and professional services to customers in Asia, with expertise in full stack architecture and domain know-hows.

About XML Asia Ltd

Established in year 2000, XML Asia is delivering premier IT solutions and services to our customers. Originated from expertise in full stack architecture and domain know-hows, we provide top-notch professional services in Asia. We assist our clients to transform themselves from the traditional world into cloud-based and service-oriented business. We also specialize in enterprise system and data integration solutions for various industries. We assist our clients to transform by providing full range of IT services that fit them. Our services include feasibility study, architecture design, system integration and system implementation. Our clients are major organizations in Banking & Finance, Transportations & Logistics, Telecommunications and Governments covering China, Hong Kong and South Africa.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong

Partner Locations

  • APJ

    Hong Kong


Hong Kong, Hong Kong Island, Hong Kong

ServiceNow Assure

  • Consulting & Implementation Specialist
Product Line Achievements
  • Now Platform App Engine
  • Financial Services
  • Government
  • Telecom Media Technology
Customer Satisfaction Score

4.81 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)