Zensar Technologies

Zensar is a leading digital solutions and technology services company specializes in Digital Transformation journey.

About Zensar Technologies

Zensar is Strategic Partner of ServiceNow with “Premier Status” entitlement and also an “Authorized Reseller” of ServiceNow offerings and solutions. This partnership recognizes Zensar as a “Managed Services Provider” where in we provide end-to-end IT Service Management as Service in stand alone as well as Shared Services Model by blueprinting best practices, process standardization, deployment accelerators and integrations. Zensar's focused teams of highly trained consultants ensure that ServiceNow solutions are up and running 24x7 and driving greater business efficiency and customer experience. Product Line Expertise across all the products : Platform Implementation, Development, BAU Support, Consulting and Audit. Major Strength : ITSM, ITOM, ITBM, HRSD

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

Westborough, Massachusetts, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

2 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.