ServiceNow® Governance, Risk, and Compliance Illustration

Agile Development

ServiceNow® Agile Development (SDLC) manages Scrum development efforts and defines the tasks required for developing and maintaining software throughout the lifecycle, from inception, through testing, to deployment.

Project and Portfolio Management (PPM), Development, and Operations share data across applications and ITIL processes to determine future enhancements or track issues based on actual incidents, problems, and changes. Visibility into the development lifecycle is increased and reported across development teams for the entire Software Development Lifecycle.


Accelerate software delivery by increasing planning accuracy and updating and tracking progress

Manage features and defects by mapping defects, enhancements, incidents, problems, and changes to software products

Connect tasks to business drivers with reports on projects across the organization and centralized data from other agile tools

Application Highlights

Easily groom your story backlog and plan sprints within the context of your project

Easily groom your story backlog and plan sprints within the context of your project

Easily groom your story backlog and plan sprints within the context of your project

Feature Details

  • Project Workbench

    The project workbench provides a central location for creating and managing projects. With Agile Development, you can use the workbench to manage stories, create an agile phase for a project, select an agile phase to display project‑related stories, and assign a team to an agile phase within a project.

  • Progress Tracking

    The Product Owner and Scrum Master can track progress through card‑based progress boards, burndown, and velocity charts.

  • Support for Water-Scrum-Fall Method

    Project Managers can combine both waterfall and agile phases in their projects to flexibly plan and manage projects.

  • Multiple Projects in One Sprint

    ServiceNow gives Scrum teams the flexibility to work on multiple projects in a sprint.

  • Flexibility to Create Sprint Cycles

    Scrum teams can generate their own sprints and select a sprint start date, duration, and naming/numbering convention.

  • Ability to Work on One-Off Stories

    In addition to working on a project backlog, teams can include one‑off stories in their sprints.


Agile Development Is Part of...

IT Business Management

ServiceNow® IT Business Management (ITBM) helps you run IT like a business, with project visibility and financial insight.