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Capacity and Reservations Management

Make the most of your resources. Schedule work for technicians dynamically based on capacity and tasks.
Capacity and Reservations Management

Benefits of Capacity and Reservations Management

Improve dispatcher efficiency

Automate scheduling based on capacity rules so dispatchers can focus on exceptions.

Manage workloads better

Keep technicians and contractor companies happy by assigning them the right amount of work.

Build and strengthen relationships

Stay compliant with third-party contractors by adhering to their minimum and maximum capacities.

Features of Capacity and Reservations Management

Simplify field service management with work capacities

Capacity definition

Assign the right mix and quantity of tasks to your internal and external field teams.

Field service technician group capacity management

Group capacity assignment

Designate capacities for one or more technician groups including effective dates.

Automatic scheduling with field service software

Automated scheduling

Schedule work automatically based on defined capacities and work mix with Dynamic Scheduling.

Keeping track of capacity use by different work groups

Capacity use recording

Track and analyze the actual capacity used by different work groups based on assignments.

This app is available with Field Service Management

How to get Capacity and Reservations Management

Capacity and Reservations Management is available with Field Service Management. Modernize field service with connected digital workflows.

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Dynamic Scheduling

Automate assignments, increase field service efficiency, and lighten dispatcher workloads.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

Field Service Crew Operations

Simplify the process of managing technician teams and complex work orders.

Field Service Contractor Management

Track and manage work assigned to third-party contractors.

Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.