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Drive case volume down and customer loyalty up illustration

SERVICENOW CUSTOMER SERVICE MANAGEMENT

Turn Customer Service Into a Team Sport

Great service isn’t just the responsibility of the customer service department. You can connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

With Customer Service Management, You Can…

1.

Increase Customer Satisfaction

Provide online self-service options with integrated Knowledge Management and Communities.

2.

Reduce Service Costs

Drive efficiencies by automating tasks for common customer issues with the Service Catalog.

3.

Improve Agent and Field Tech Productivity

Deliver service as a “team sport” by connecting customer service with field service.

4.

Increase Revenue

Monitor service patterns to identify opportunities to automate common solutions.

5.

Improve Product or Service Quality

Utilize the Internet of Things to identify service and product issues before they affect customers.

Explore the Key Capabilities for Application Development

What Customers Are Doing With Customer Service Management

Customer: Epicor Software Corporation

REALIZED REVENUE AND COST SAVINGS BENEFITS OF

$11.4M

Customer: NICE Systems

8X

FASTER TO OPEN A CASE

Customer: NICE Systems

18

APPLICATIONS REPLACES


Companies That Use Customer Service Management Also Use…

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