Why Create Services with ServiceNow Express?

Who has time to invest in figuring out how to code and support custom applications? Express to the rescue! Build and publish service request management solutions for your business in hours — not weeks — with ServiceNow Express’s rapid, codeless environment. You can create any service request workflow and process, tailored to each department’s individual needs. ServiceNow Express adapts to any process without a single line of code, so you can support all your service delivery processes and minimize shadow IT without adding to your IT burden.

Create Services, Not Code

Personalize forms — move and add fields using a visual drag‑and‑drop interface.

Define rules, email notifications, and assignments to meet specific business needs with a declarative, codeless interface.

Extend processes and track additional attributes to existing tasks by adding tables and related lists.

ServiceNow Express Create Services Not Code

Expand Beyond IT

Create new services for any part of the organization, including HR or Facilities.

Publish departmental service requests to an employee self‑service portal.

Configure reports and dashboards by role, and track service metrics against SLAs.

ServiceNow Express Expand Beyond IT

Eliminate Manual Forms

Convert SharePoint and legacy document request processes into online, reportable self‑service requests.

Use assignment and approval rules to route requests automatically to appropriate departments and managers.

Keep users up to date on status changes through email notifications and online status checks.

ServiceNow Express Eliminate Manual Tablet

Go Live Quickly

Eliminate code check‑ins and build processes — just configure, publish, and go.

Enable anywhere, anytime access from mobile devices.

Avoid endpoint software installation — a browser and an Internet connection are all you need.

ServiceNow Express Quickly Tablet

Start your ServiceNow Express Free Trial

Automated IT service management that’s fast to deploy and simple to configure

Service Management
Ready, Set, Now!


  • Submit requests and allow users to help themselves with a self-service portal
  • Experience end-to-end IT service management
  • Create real-time reports and dashboards with a single click
  • Manage tasks and projects with a kanban style task board
  • Quickly build or personalize any form without code
  • Enjoy a seamless experience across any browser, tablet or smartphone

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