Why Self-Service with ServiceNow Express?

Who says reporting an issue has to take forever? ServiceNow Express offers an IT self‑service portal that lets your users submit service requests in seconds. They can request IT services, log issues, search a knowledge base, and track progress using one informative, engaging interface. And their requests get resolved quickly — before they become “fires” for you.

Enable a Consumer Experience

Use a service catalog as a one‑stop shop for all service requests across IT and throughout your business.

Manage requests through a familiar, easy‑to‑use shopping‑cart checkout interface.

Use routing steps to establish clear expectations and delivery timeframes.

ServiceNow Express Enable a Consumer

Improve Service Quality

Guide users with configurable prompts to make sure their issues are routed to the correct team.

Keep users informed regarding their issues and requests with online status updates.

Automatically route requests by any attribute — including category or severity — to a defined group or individual with configurable assignment rules.

ServiceNow Express Improve Service

Share Know-How

Empower your users to search for solutions and workarounds in a categorized knowledge base.

Score articles and collaborate on submitted questions for continuous improvement.

Consolidate your corporate documents and FAQ’s from hard‑to‑find network shared folders and intranets in a centralized knowledge base.

IT Service Management Benefits

Provide Services 24x7

Allow employees to access knowledge or submit requests anytime, anywhere through a web‑based IT self‑service portal.

Give users mobile access to submit incidents, make requests, and check status.

Get proactive by publishing upcoming events and known outages, keeping your whole organization informed and prepared.

ServiceNow Express Provide Services

Start your ServiceNow Express Free Trial

Automated IT service management that’s fast to deploy and simple to configure

Service Management
Ready, Set, Now!


  • Submit requests and allow users to help themselves with a self-service portal
  • Experience end-to-end IT service management
  • Create real-time reports and dashboards with a single click
  • Manage tasks and projects with a kanban style task board
  • Quickly build or personalize any form without code
  • Enjoy a seamless experience across any browser, tablet or smartphone

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