Why ITSM with ServiceNow Express?

If your organization’s success weren’t at stake, you could choose any service desk software and be just fine. But good service and support is essential to keeping everyone in your business working efficiently. Help desk chaos can dampen productivity from the CEO on down.

So don’t settle. With more than 3,000 customers, ServiceNow is the cloud IT service management solution of choice for IT professionals. And major analysts such as Gartner, IDC, and Forrester have named ServiceNow as a market leader.

Isn’t it time you said goodbye to service desk confusion and hello to automated IT service delivery? Get started with cloud‑based IT service management today.

Eliminate Fragmented ITSM Systems

Get users back to business faster by consolidating and modernizing legacy ticketing and service desk products.

Identify the root cause of repetitive incidents to prevent future problems.

Keep business operations humming by automating change requests and approval processes.

ServiceNow Express Dashboard Graphic

Easy Guided Setup

Follow ITIL‑compliant configuration steps and embedded help to deploy Express in a matter of days — not weeks.

Gauge your implementation progress with visual status checks.

Lower costs by getting your implementation right the first time.

Build your product knowledge by letting product tours show you the full potential of an automated ITSM solution.

Easy Guided Setup

Social Tools

Share and resolve issues across team members by using native social and collaboration tools.

Keep end‑users informed of status changes with automated email notifications.

Measure customer satisfaction and identify opportunities for service improvement and training with survey and knowledge article feedback capabilities.

Social Tools

Work Smarter

Change the way you work by using intuitive Visual Task Boards to drag and drop tasks, manage team assignments, create task check lists, and dynamically set priorities.

Streamline project management through a kanban board interface.

Stay “in the know” with real‑time task updates on team members’ activities.

ServiceNow ITSM Work Smarter

Work Faster

Boost the productivity of your existing staff instead of hiring more.

Keep end‑users happy and your business moving by automating ticket assignments, notifications, and SLAs.

Provide anywhere, anytime service support with smartphone and tablet access.

Gain instant visibility into the services IT delivers—and their performance.

Work Faster

Start your ServiceNow Express Free Trial

Automated IT service management that’s fast to deploy and simple to configure

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Service Management
Ready, Set, Now!


  • Submit requests and allow users to help themselves with a self-service portal
  • Experience end-to-end IT service management
  • Create real-time reports and dashboards with a single click
  • Manage tasks and projects with a kanban style task board
  • Quickly build or personalize any form without code
  • Enjoy a seamless experience across any browser, tablet or smartphone

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