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Finance Service Management Icon

Finance Service Management

Finance departments are responsible for providing timely and accurate financial information, protecting company assets, and ensuring compliance with applicable tax laws.

But poor workflow can get in the way of fulfilling those fiduciary responsibilities. Finance department productivity gets hindered by work requests coming through email, spreadsheets, and calendars; by inefficient accrual processes; and by a lack of tools to consolidate knowledge and policy.

The ServiceNow Finance Service Management application lets you manage the operation and maintenance of all finance‑related work. Any employee can easily request help from your expert staff, who can then track, prioritize, and fulfill these requests.

Any user in the system can view all open finance requests. Users can see reported issues before they submit a new request, and managers gain the visibility they need to make business decisions, prioritize work, and provide better service to the business.

Benefits to Your Enterprise

Improve service delivery with an online finance self‑service portal, and streamline finance department tasks with automated workflows.

Gain visibility through comprehensive dashboards that show demand, work assignments, resources, and the status of financial work requests.

Achieve rapid time to value. You can quickly deploy our cloud‑based service management application, then configure it to meet the finance department’s needs over time.

Get requests under control so that you can focus on strategic priorities.

Faster Service

Reduce time for new vendor approvals by as much as 20% and the time to get a standard purchase order by as much as 60%

Up to 3X reduction in the number of manual touches the AP department makes to confirm purchase orders

ServiceNow Faster Service

Gain Visibility into Work

Teams can finally report on the work they do – without repetitive manual effort

Managers can look at their dashboards and instantly gain end‑to‑end visibility into work progress

ServiceNow Gain Visibility into Work

Deliver Rapid Time to Value

Start using an out‑of‑the‑box application for Finance Service Management in less than 30 days, and deliver services more quickly through automated routing, knowledge bases and self‑service

Enable rapid user adoption through a consistent and intuitive self‑service portal

Manage and automate work to gain substantial efficiencies and dramatically change response and completion times

ServiceNow Deliver Rapid Time to Value

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