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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows, effortless service and enterprise mobile.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

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Visual Task Boards

A faster, easier way to work. Visual Task Boards turns any list into a Kanban‑like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. The task board displays records as “cards” in a drag‑and‑drop interface, allowing you to rapidly change state or recategorize work. An activity stream embedded within the board shows all recent activity so you can see changes in real time.

Benefits

Visualize your processes through an interactive drag-and-drop interface to identify process bottlenecks at a glance, and in real time.

Change the way you see your work by viewing records or queries as a task board as easy as right-clicking on a list. Instantly create free-form task boards to manage ad hoc processes anytime you need them.

Keep up to date with an embedded activity stream to ensure that you can see all updates in one place—even if you join the conversation late.

Application Highlights

Transform the navigation of lists and forms into an interactive graphical experience

An example of a visual task board that makes navigation of lists and forms easy and clear

Transform the navigation of lists and forms into an interactive graphical experience

Customize your task board to make work easier for you

An example of how you can customize your visual task board to make work easier

Customize your task board to make work easier for you

Horizontal “swim” lanes allow you to model a second dimension to your task board

An example of how you can use your visual task board to model a second dimension with horizontal lanes

Horizontal “swim” lanes allow you to model a second dimension to your task board

Feature Details

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Kanban-like Task Board

Track your work in a drag‑and‑drop interface allowing you to monitor and update the progress at any time. Add a second dimension of organization through horizontal swim lanes allowing you to filter via team member or incident type.
Activity Stream

Collaborate with your team effectively by staying up to date with changes. The activity stream displays recent activity so you can easily track progress on tasks.
Connect Chat Integration

Communicate with your team members through the Connect Chat feature within your task board.
Manage Board Membership

Add or remove members to and from your task board as desired.
Productivity Tools

Personalize yor experience with detailed checklists within cards, due date reminders, and labels to make work easier.

Resources

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Improve Business Agility Through Platform Consolidation

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Application Development Without the Sprawl

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Introducing the Now Platform

ANALYST REPORTS

The Total Economic Impact of Developing Applications on the Now Platform

You can get Visual Task Boards with…

ALL PRODUCTS

Because it is part of the Now Platform