Legal
Customer Agreements
For customers purchasing ServiceNow’s Subscription Service directly from ServiceNow after May, 31, 2018, your use is governed by the General Terms and Conditions. For purchases June 27, 2019 or earlier, please refer to the Archive.
For customers purchasing ServiceNow’s Subscription Service indirectly from a reseller after May, 31, 2018, your use is governed by the Subscription Service Agreement. For purchases June 23, 2019 or earlier, please refer to the Archive.
For customers purchasing ServiceNow’s Subscription Service in Australia directly from ServiceNow Australia, your use is governed by the General Terms and Conditions.
For customers purchasing ServiceNow’s Subscription Service in Australia indirectly from ServiceNow Nederland via a reseller, your use is governed by the Master Subscription Service Agreement, contained in the Archive.
Ancillary Documents
The following ancillary documents are incorporated into your applicable customer agreement:
ServiceNow Product Overview for purchases after November 18, 2019. For purchases November 18, 2019 or earlier, please refer to the Archive.
Custom Table Guide (Effective March 2019)
IntegrationHub Overview (Effective December 2019)
IT Operations Management Overview (Effective July 2019)
Data Processing Addendum (Effective July 2019)
Subscription Service Guide for purchases after July 1, 2019. For purchases June 30, 2019 or earlier, please refer to the Archive.
Service Descriptions for Packaged Services
If you have purchased one or more of ServiceNow’s Packaged Service offerings, the applicable Service Description provides the context, background prerequisites, and terms that apply for the particular Packaged Service.
Advisory Services
Business Alignment Workshop (Effective February 2019)
Platform Architect (Effective September 2019)
Success Architect (Effective September 2019)
Customer Success Packages
Customer Success (Effective February 2019)
Professional Services
Application Portfolio Management (APM) Accelerated Implementation
QuickStart for Active Directory Password Reset (Effective January 2015)
ServiceNow Edge Encryption Design & Advise (Effective July 2017)
ServiceNow Edge Encryption Implementation (Effective July 2017)
Event Management Accelerated Implementation (Effective March 2019)
Remote Services
Remote Administration (Effective April 2019)
ITOM Managed Support Services (Effective May 2017)
Jumpstart Your Upgrade (Effective March 2019)
Configuration Review Professional (Effective May 2019)
Best Practice Workshop
Production Readiness Services
Discovery Services
Integration Services
Self‑Hosted Services (Effective April 2015)
Support Services
Support Account Management (Effective October 2019)
To the extent our customers’ needs exceed what ServiceNow provides in our Packaged Service offerings, our Professional Services team works to tailor statements of work to the particular agreement. Contact your account representative for more information about tailored Professional Services.