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System Administration Advanced

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,700

Summary

The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step‑by‑step to facilitate application of concepts.

This course explores ServiceNow application and how it's defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third‑party applications and data sources.

The System Administration Advanced course will prepare administrators through advanced concepts by:

  • Identifying ServiceNow applications and application components
  • Explaining the difference between application configurations and customizations
  • Describing best practices for reporting efficiencies within the ServiceNow platform
  • Identifying various factors affecting performance
  • Discussing different data paths into the ServiceNow platform

Who Should Attend

This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification.

Prerequisites

  • Certified System Administrator
  • Successful completion of CodeAcademy’s JavaScript course is recommended
  • Scripting in ServiceNow is highly recommended

Class Schedule

  • Class Schedule (includes 1 hour lunch break)
  • Two days (8:30am – 5pm)

Certification

Attendees must have passed the System Administrator Certification Exam.

How to Attend

To view all available courses click Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

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