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Application Portfolio Management (APM) Implementation

Quick Facts

Certification: Yes


Cost: $


Prepare for the CIS‑APM certification exam and learn how to implement APM based on the phases of the ServiceNow Implementation Methodology (SIM).

This series contains several modules that instruct how to implement APM:

  • Project Kick‑off Phase ‑ APM Fundamentals ‑ What is APM and how does it work?
  • Workshop Phase ‑ Gain guidance on how to prepare for a workshop and support customers through the workshop process
  • Create Phase ‑ How to configure APM and utilizing Guided Set‑up
  • Transition Phase ‑ Navigation, APM Key Features and Advanced Topics

Who Should Attend

Admins and implementers that need to understand what is APM, key processes, how does it function within the ServiceNow Platform and how to implement APM.




This course prepares students for the Certified Implementation Specialist exam for Application Portfolio Management (CIS‑APM).

Within 1‑week of completing this course you will be emailed a one‑time use, non‑transferable voucher for the ServiceNow mainline certification for this course, offered through Kryterion WebAssessor. You may use that voucher to sit for the associated certification.

Class Schedule

This course is on‑demand. You can take it at any time.

How to Attend

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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