ServiceNow Certified System Administrator

Get Certified – Become Indispensable

Quick Facts

Certification: Yes

Duration: 90 minutes

Cost: $150 per exam


Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system. 

Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals interested in obtaining ServiceNow Implementation Specialist certification.

Successful candidates for certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem and change workflows is also helpful. Three to six months of experience using and maintaining an instance in ServiceNow is recommended.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.


To be successful on this exam, attendees should have attended the ServiceNow System Administration class (3 days) and have at least two to three months of hands‑on experience with ServiceNow, or have at least six months of hands‑on experience with ServiceNow. This exam is mapped to the three‑day ServiceNow System Administration Training. The individual learning objectives can be found here

To prepare for the exam, please download the exam blueprint and review what will be covered. (Also available in Japanese)

End User Agreement

Prior to completing registration, attendees will be required to review and accept an End User Agreement.

Exam Registration and Scheduling

Appointments may be made in advance or on the actual test day, subject to availability. Please visit WebAssessor to register and sign up for the exam.

Online Proctoring Requirements

Attendees who would like to review the requirements, including the need for a standalone webcam (one that is NOT integrated to a computer/laptop), please visit the WebAssessor download page.

Attendees must also use a Windows‑based PC and Internet Explorer or Google Chrome