Passing the ServiceNow System Administrator Certification Exam
demonstrates mastery of ServiceNow System Administration and certifies
that a candidate has the skills and essential knowledge necessary to
manage the configuration, implementation and maintenance of the
Successfully passing this certification exam also establishes the
core skill set necessary to pursue further certification for
individuals interested in obtaining ServiceNow Implementation
Successful candidates for certification should have industry
experience with database concepts and system management. Some
knowledge of IT Help Desk processes and the incident, problem and
change workflows is also helpful. Three to six months of experience
using and maintaining an instance in ServiceNow is recommended.
ServiceNow Certification exams are computer‑based, multiple‑choice
exams delivered by ServiceNow testing partner Kryterion, in a
proctored environment. Online proctoring is also available.
To be successful on this exam, attendees should have attended the
ServiceNow System Administration class (3 days) and have at least two
to three months of hands‑on experience with ServiceNow, or have at
least six months of hands‑on experience with ServiceNow. This exam is
mapped to the three‑day ServiceNow System Administration Training. The
individual learning objectives can be found here.
To prepare for the exam, please download the exam blueprint and review what will be covered.
End User Agreement
Prior to completing registration, attendees will be required to
review and accept an End User Agreement.
Exam Registration and Scheduling
Appointments may be made in advance or on the actual test day,
subject to availability. Please visit WebAssessor to register and sign up for the exam.
Online Proctoring Requirements
Attendees who would like to review the requirements, including the
need for a standalone webcam (one that is NOT integrated to a
computer/laptop), please visit the WebAssessor download page.
Attendees must also use a Windows‑based PC and Internet
Explorer or Google Chrome.