In this 2‑day interactive course attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation.
Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussion, and hands‑on labs, participants build on existing knowledge and skills by applying implementation best practices.
Course topics include:
This course is designed for Customers, Partners, and Employees who are getting ready to implement the Customer Service Management application and configure it to their needs.
Completion of ServiceNow Fundamentals course and successful completion of associated certification (Certified System Administrator)
Completion of ServiceNow Platform Implementation course
Completion of CSM Fundamentals course
ITIL v3 or ITIL 4 Foundation Certification (Recommended)
This course prepares students for the CIS‑CSM Certification
To view all available courses click here to view Course Schedule.
To register for class: