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ServiceNow Training and Certification
Customer Service Management Implementation

Customer Service Management Implementation

Hands-on Experience to Successfully Implement CSM

Quick Facts

Certification: Yes

Duration: 2 Days

Cost: $1,700

REGISTER NOW UPCOMING CLASSES

Summary

In this 2‑day interactive course attendees cover the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Customer Service Management (CSM) implementation.

Students will learn and practice various tactical skills and strategies that will prepare them to implement CSM. Through lectures, group discussion, and hands‑on labs, participants build on existing knowledge and skills by applying implementation best practices.

Course topics include:

Review the CSM application main areas of functionality
Implementation Preparation Best Practices
Implementing Customer Service Operations
Implementing Customer Engagement
Implementing CSM Performance Management

Who Should Attend

This course is designed for Customers, Partners, and Employees who are getting ready to implement the Customer Service Management application and configure it to their needs.

Prerequisites

Completion of ServiceNow Fundamentals course and successful completion of associated certification (Certified System Administrator)

Completion of ServiceNow Platform Implementation course

Completion of CSM Fundamentals course

ITIL v3 or ITIL 4 Foundation Certification (Recommended)

Certification

This course prepares students for the CIS‑CSM Certification

Class Schedule

Class Schedule (includes 1 hour lunch break)
Two days (8:30am – 5pm)

How to Attend

To view all available courses click here to view Course Schedule.

To register for class:

Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
Customers with no account can easily create an account
Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Need More Info?

Email: training@servicenow.com

View the Terms and Conditions

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