In this 2‑day interactive course attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application. A combination of lecture, group discussions, and lab work helps attendees achieve the following:
This course is designed for functional administrators who plan to configure and administer the Customer Service Management application.
This course does not offer certification.
Class Schedule (includes 1 hour lunch break)
Two days (8:30am – 5pm)
To view all available courses click Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.