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Discovery Fundamentals

Learn How to Simplify Configuration Item (CI) Identification and Tracking

Quick Facts

Certification: Yes

Duration: 3 days

Cost: $2,400

Summary

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP‑enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB. A combination of course content and lab work will help attendees learn to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Install and configure multiple MID Servers
  • Understand Credential‑less and Credential‑based Discovery
  • Configure Discovery to find:
    • Linux and Windows Servers
    • Network Devices
    • Applications
  • Prevent Duplicate CIs with CI Identifiers
  • Create New CI Classes
  • Extend Horizontal Discovery with custom:
    • Infrastructure Patterns
    • Application Patterns
  • Learn common troubleshooting techniques

Who Should Attend

This course is designed for ServiceNow administrators and consultants who need to implement and administer ServiceNow Discovery.

Prerequisites

  • Certified System Administrator preferred
  • Successful completion of Codecademy’s JavaScript course is recommended
  • Scripting in ServiceNow is highly recommended

Certification

Attendees are recommended to have passed the System Administrator Certification Exam.

This course provides a voucher for the CIS Discovery exam.

Class Schedule

  • Three days (8:30am ‑ 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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