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Event Management Fundamentals

Enable Service-Centric Operations Management

Quick Facts

Certification: Yes

Duration: 2 days

Cost: $1,700

Summary

Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in third‑party monitoring systems acted upon as alerts, and other tasks, in ServiceNow.

In this two‑day Event Management Fundamentals course, attendees learn how to enable service‑centric operations management by configuring Event Management and Operational Intelligence in their ServiceNow system. Topics include:

  • The capabilities and benefits of Event Management and Operational Intelligence, and how they fit into the ITOM application suite
  • An overview of Discovery
  • Navigating key Event Management application components (e.g., Event Management Dashboard, Alert Console)
  • Capturing and recording events in ServiceNow
  • Generating meaningful alerts from events in ServiceNowCreating actionable tasks, such as incidents, from alerts
  • Navigating key Operational Intelligence application components (e.g., Insights Explorer, Anomaly Map)
  • Capturing and recording metrics using Operational Intelligence
  • Creating IT alerts from anomaly alerts generated by Operational Intelligence

Who Should Attend

This course is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that, before attempting the certification exam, attendees have at least six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances, and participation in at least two ServiceNow ITOM deployments specifically for Event Management.

Class Schedule

Two days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. The pricing is not per student but a flat fee for up to 16 participants. Please contact us attraining@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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