• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Now Platform New York Release
  • Now Platform New York Release
  • New desktop and native mobile capabilities make everyday work simple and easy.


Now Creators
  • Now Creators
  • Gain recognition and reach new career heights.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Financial Management Fundamentals

Leverage Financial Modeling to increase visibility into IT and business expenditure

Quick Facts

Certification: Yes

Duration: 1 Hour

Cost: $


ServiceNow Financial Modeling maps actual business service, application, project, and infrastructure costs that are already managed within the Now Platform to their consumers.  ServiceNow Financial Charging makes it easy for a financial analysts and business unit owners to measure and show charges based on the actual consumption of services.  Together, Financial Modeling and Financial Charging provide visibility into spend based on actual utilization and create a more cooperative relationship between IT and the Business so that everyone understands the cost of the IT services they use.  Please note:  Financial Planning is not covered in this course.

In this course students will be able to:

  • Build Cost Models to represent IT resource consumption and gain insight into spend
  • Import and map General Ledger data so that expense processing can be done in ServiceNow
  • Cleanse imported General Ledger data and create reusable cleansing rules
  • Categorize expense accounts into common spending pools and automate future categorization
  • Allocate spend, based on consumption, to Model segments such as Business Units, Applications, and IT Shared Services
  • Automate future allocation via programmatic allocation rules and metrics
  • Review service consumption as a Service Owner and configure service prices
  • Implement Showback and facilitate service charging based on actual service consumption via Showback statements

Who Should Attend

  • IT Finance and Technology Business Management Professionals who want to track the cost to deliver IT services and simplify the process of creating IT analytics and reporting
  • LOB Managers looking to understand service cost and communicate IT value to the Business
  • Service owners looking to implement Showback and Service Charging
  • ServiceNow IT Financial Management Administrators and Implementers


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course prepares students for the Certified Implementation Specialist exam for Financial Management (CIS‑FM).

Class Schedule

This course is on‑demand. You can take it at any time.

How to Attend

To register for class:

Customers can use the follow link to access the Learning Portal

Customers with OKTA/SSO login can access the Learning Portal directly to self‑register

Customers with no account can easily create an account

Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Need More Info?

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.