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ServiceNow Financial Management Fundamentals Training.

Align Costs with Business Goals

Quick Facts

Certification: Yes

Duration: 2 Days

Cost: $1,700


ServiceNow Cost Transparency maps actual service costs such as business services, applications, projects, and infrastructure to their consumers. ServiceNow Financial Reporting makes it easy for financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Together, Cost Transparency and Financial Reporting provide visibility into spend based on actual utilization and create a more cooperative relationship between IT and the Business so that everyone understands the cost of the IT services they use.

A combination of lecture content and lab work helps attendees achieve the following:

  • Build Cost Models to represent IT resource consumption and gain insight into spend
  • Import and map General Ledger data so that expense processing can be done in ServiceNow
  • Cleanse imported General Ledger data and create reusable cleansing rules
  • Categorize expense accounts into common IT spending categories and automate future categorization
  • Allocate spend to Model segments such as Business Units, Services, Applications, etc. based on consumption
  • Automate future allocation via programmatic allocation rules and metrics
  • Review service consumption as a Service Owner and configure service prices
  • Implement Showback and facilitate service charging based on actual service consumption via Showback statements

Who Should Attend

  • IT Finance and Technology Business Management Professionals who want to track the cost to deliver IT services and simplify the process of creating IT analytics and reporting
  • LOB Managers looking to understand service cost and communicate IT value to the Business
  • Service owners looking to implement Showback and Service Charging
  • ServiceNow IT Financial Management Administrators and Implementers

Technical Level



The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course does not offer certification.

Class Schedule

  • Two days (9am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Need More Info?

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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