ServiceNow Field Service Management makes integrated, proactive service possible. Use drag‑and‑drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.
In this 2‑day interactive course attendees master the usage of the ServiceNow Field Service Management application. This course is designed for Administrator’s responsible for managing the Field Service Management application. A combination of lecture, group discussions, and lab work helps attendees develop a holistic view of all roles and responsibilities and achieve the following:
This course is designed for functional administrators who are responsible for managing Field Service Management application.
Following the FSM Fundamentals and Implementation courses, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the ServiceNow Certified Implementation Specialist page. Successful candidates will be awarded a ServiceNow Certified Implementation Specialist ‑ FSM certificate.
ServiceNow recommends that attendees have three to six months of hands‑on experience with the ServiceNow Platform and specifically involved in one or two Field Services implementation projects before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified Implementation Specialist Exams page. Successful candidates will be awarded a “ServiceNow Certified Implementation ‑ FSM” certificate.
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.