Fulfillers are users of the platform who support all your processes.
Ensuring that these users are fully trained is critical to the success
of your business. The training we create is customized according to
your specific implementation of a ServiceNow application. Accelerate
your time‑to‑value through innovative and engaging training that
increases user adoption, helps ensure project success and encourages
appropriate software utilization. Whether you are planning to go live
with ServiceNow or onboarding new employees to ensure consistency,
Fulfiller Training is key.
Training is available for the following processes:
Training packages are tailored specifically to your configured
ServiceNow applications. Knowledge Management can also be provided as
part of Incident or Problem Management or handled as a separate module
based on your requirements.
The QuickStart for Incident, Problem, Change and Configuration
Management Database (CMDB) (IPCC) and the QuickStart for IPCC +
Service Catalog include pre‑packaged fulfiller training for the
applications configured. QuickStarts are application‑specific
packages, which focus on select processes and applications, enabling
organizations to rapidly deploy ServiceNow. In these deployments a
virtual Train‑the‑Trainer session is delivered for up to 15 attendees/trainers.
ServiceNow experts can develop and deliver customized Fulfiller
Training mapped directly to your requirements. Training packages scale
from a small group of process owners or trainers to thousands of
fulfillers spread across the globe. Training is delivered via various
Who Should Attend
Fulfiller Training is designed for ServiceNow fulfillers who need to
use various ServiceNow applications daily. Training can be delivered
directly to the fulfiller community and/or to your training team via
the Train‑the‑Trainer delivery option.