HR Service Delivery (HR) Implementation

During this two‑day interactive training course, attendees will gain in‑depth knowledge and practice in configuring the ServiceNow HRSD application. You will access the ServiceNow platform in your own student instance, which is a “sandbox” loaded with demo and test data. Participants will perform the duties of a technical consultant implementing the HRSD solution for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands‑on practice and reinforcement delivered in a variety of labs.

Course topics include:

• Discuss the ServiceNow HRSD solution and its capabilities
• Explore implementation and configuration methodologies for HRSD
• Gain practical knowledge of the architecture of the HRSD solution
• Configure HR properties, criteria, document templates, and managed documents
• Update and manage the HR Service Portal and Chat queue
• Explore skills and auto‑assignment rules
• Configure a Lifecycle Event as part of enterprise onboarding and transitions
• Learn about the security options that determine access to HR tables and secure the HRSD application

This course is designed for consultants who need to implement the ServiceNow Human Resources Service Delivery application.

• Certified System Administrator exam

Education

• ServiceNow Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Implementation Methodology (SIM)
• ServiceNow HR Fundamentals

ServiceNow recommends that attendees have three to six months of hands‑on experience with the ServiceNow Platform and specifically involved in one or two HRSD implementation projects before attempting the Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Certified Implementation Specialist Exams page. Successful candidates will be awarded a “ServiceNow Certified Implementation ‑ HR” certificate.

To view all available courses click Course Schedule.

To register for class:

• Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
• Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
• Customers with no account can easily create an account
• Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. The pricing is not per student but a flat fee for up to 16 participants. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Email: training@servicenow.com

View the Terms and Conditions