ServiceNow Platform Implementation Training

Become an Implementation Specialist

Quick Facts

Certification: Yes

Duration: 5 days

Cost: $2,995


ServiceNow Platform Implementation Training enables attendees to successfully implement ServiceNow to meet customer business requirements.

This course covers common technical aspects of an implementation as well as processes to effectively manage an implementation. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view of all team roles and responsibilities.

Using hands‑on labs, group exercises, lectures, and simulations, students build on existing knowledge and skills by applying implementation best practices, covering:

  • ServiceNow StartNow Implementation Methodology and related engagement management processes
  • Core system setup, including configuration management database (CMDB)
  • Supported authentication options
  • Application security
  • Integrations, including LDAP, Single Sign‑on, Web Services, and REST
  • Instance Management best practices
  • Performance and coding best practices

Working in teams with development and production instances, students will experience:

  • Hands‑on implementation based on functional requirements
  • End‑to‑end sprint cycles, including planning, execution, and review
  • Go‑live preparation
  • Deployment of code to a production instance

NOTE: The StartNow Implementation Methodology and all related materials can only be used by ServiceNow employees or Partners that are working on a ServiceNow‑led implementation. It cannot be used on Partner‑led implementations at this time.

Who Should Attend

The audience for this course is Services Partner Implementation Specialists or anyone who wants to follow a path to becoming an Implementation Specialist for an Authorized Services Partner.


Following this course, ServiceNow strongly recommends Scripting in ServiceNow and completion of at least one "end‑to‑end implementation" before attempting the Certification Exam. Upon passing the Certification Exam, users will be awarded a "ServiceNow Certified Implementation Specialist" certificate.

Further details regarding this exam, including an exam blueprint, can be found on the Certified Implementation Specialist page.

Class Schedule

Five days (8:30am – 5pm) (includes 1 hour lunch break; class ends by 2pm on Friday)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.