Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

ServiceNow Platform Implementation

Become an Implementation Specialist

Quick Facts

Certification: No

Duration: 3 days

Cost: $2,095

Summary

ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to meet customer business requirements and serves as foundational training for implementing line‑of‑business applications.

This course covers common technical aspects of an implementation and provides practice working as part of an deployment team. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view of all team roles and responsibilities.

Using hands‑on labs, activities, lectures, and simulations, students build on existing knowledge and skills by applying implementation best practices, covering:

  • Using common resources to learn about ServiceNow
  • Core system setup, including configuration management database (CMDB)
  • Supported authentication options
  • Application security and encryption
  • Configuration best practices and design principles
  • Integrations, including LDAP, Single Sign‑on, and IntegrationHub
  • Instance Management and data hygiene
  • Automation with Flow Designer
  • Virtual teaming
  • Testing with the Automated Test Framework

Working in teams with development and test instances, students will experience:

  • Hands‑on implementation based on functional requirements
  • End‑to‑end sprint cycles, including planning, execution, and review
  • Go‑live preparation

Who Should Attend

The audience for this course includes technical consultants, developers, solution consultants, system administrators, and architects who want to follow a path to becoming a Certified Implementation Specialist.

Prerequisites

  • Completion of ServiceNow Fundamentals
  • Completion of the self‑paced SIM Methodology training course
  • Background in software development and/or administration

Following this course, students should choose a product‑specific learning path to continue their implementation training.

Class Schedule

Three days (8:30am – 5pm) (includes 1 hour lunch break).

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

 

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.