ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location‑based work tasks. FSM Implementation focuses specifically on FSM applications and related functionality, most of which may be configured during an implementation using a low‑code or no‑code approach. FSM Implementation provides practical skills to accelerate FSM implementations.
In this 2‑day interactive course attendees gain the skills for the effective implementation of the ServiceNow Field Service Management application. This course is designed for Implementation Specialists responsible for set‑up and configuration of the Field Service Management application. A combination of lecture, group discussions, and lab work helps attendees develop skills to achieve the following:
This course is designed for implementation specialists who are responsible for implementing the Field Service Management application.
ServiceNow recommends that attendees have three to six months of hands on experience with the ServiceNow Platform and specifically involved in one or two Field Services implementation projects before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified Implementation Specialist Exams page. Successful candidates will be awarded a “ServiceNow Certified Implementation ‑ FSM” certificate.
Two days (9am ‑ 5pm) (includes 1 hour lunch break)
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at training@servicenow.com for more information and pricing details.