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Field Service Management (FSM) Implementation

Delivering fast resolution and a simple engagement process

Quick Facts

Certification: Yes

Duration: 2 days

Cost: $1,700


ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location‑based work tasks. FSM Implementation focuses specifically on FSM applications and related functionality, most of which may be configured during an implementation using a low‑code or no‑code approach. FSM Implementation provides practical skills to accelerate FSM implementations.

In this 2‑day interactive course attendees gain the skills for the effective implementation of the ServiceNow Field Service Management application. This course is designed for Implementation Specialists responsible for set‑up and configuration of the Field Service Management application. A combination of lecture, group discussions, and lab work helps attendees develop skills to achieve the following:

  • Examine and import foundational data
  • Analyze and implement customer business requirements
  • Use industry good practice for an FSM implementation
  • Set‑up FSM configuration
  • Configure Work Order Form and Mandatory Skills
  • Create a Questionnaire and a Targeted Communication
  • Create Advanced Maintenance Plans and Maintenance Schedules
  • Configure Central Dispatch and Dynamic Scheduling
  • Configure an Appointment Booking Service
  • Configure Advanced Time Recording and Time Sheet Policy
  • Configure Contextual Knowledge
  • Discuss Mobile and Maps
  • Discuss common FSM integrations scenarios and good practices
  • Configure FSM Performance Analytics Dashboard

Who Should Attend

This course is designed for implementation specialists who are responsible for implementing the Field Service Management application.


  • ServiceNow Fundamentals or Certified System Administrator (CSA)
  • Platform Implementation or Certified Implementation Specialist (CIS)
  • Field Service Management Fundamentals

ServiceNow recommends that attendees have three to six months of hands on experience with the ServiceNow Platform and specifically involved in one or two Field Services implementation projects before attempting the Certification Exam.


Further details regarding this exam, including an exam blueprint, can be found on the Certified Implementation Specialist Exams page. Successful candidates will be awarded a “ServiceNow Certified Implementation ‑ FSM” certificate.

Class Schedule

Two days (9am ‑ 5pm) (includes 1 hour lunch break)

How to Attend

To register for class:

  • Customers can use the Register Now button above to see available classes.
  • Customers without an account can easily create an account in Now Learning to complete enrollment.
  • Cancellation and rescheduling policies apply (see Terms and Conditions in checkout).

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.