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ServiceNow Learning Credits

Schedule ServiceNow Training at a Convenient Time

Quick Facts

Certification: No

Duration: 2-5 days

Cost: Depends on course

Summary

ServiceNow offers a wide variety of training courses throughout the year. Customers can purchase courses individually or using ServiceNow Learning Credits. Learning Credits can be pre‑purchased in bulk for ServiceNow Training and applied to any training solution, including in‑person, virtual or on‑demand courses. Learning Credits can be purchased at any time and are valid for one year from the purchase date.

Learning Credits eliminate the need to allocate funds for training on an ad hoc basis; reduce the amount of administrative resources and expense of generating multiple purchase orders for training; and enable organizations to take advantage of bulk purchasing.

Learning Credits Schedule

Customer may redeem Learning Credits for ServiceNow Training and Certification products according to the following table within twelve (12) months after the date of purchase. All ServiceNow products, duration, availability, and descriptions are published on the ServiceNow training and certification website.

ServiceNow Training Unit Format Learning Credits Required Students Included

Custom Training

1 process

Refer to Custom Training Service Description for details as set forth on ServiceNow Course Schedules

140

Refer to Custom Training Services Description

All 2-day ServiceNow Courses

2 days

Public Course Seat

17

1

2 days

Private Class (onsite or virtual)

120

Maximum 16 attendees

All 3-day ServiceNow Courses

3 days

Public Course Seat

24

1

3 days

Private Class (onsite or virtual)

180

Maximum 16 attendees

All 4-day ServiceNow Courses

4 days

Public Course Seat

31

1

4 days

Private Class (onsite or virtual)

240

Maximum 16 attendees

All 5-day ServiceNow Courses

5 days

Public Course Seat

38

1

5 days

Private Class (onsite or virtual)

300

Maximum 16 attendees

LCs cannot be applied to certification vouchers (which cannot be purchased separately from the required training class), nor to Knolwedge2019 tickets or pre-conference training.

View the learning credits terms and conditions.

Terms and Conditions

ServiceNow Learning Credits can be used only for Learning Credits and may not be used for certification vouchers or custom training solutions delivered under a Statement of Work. If Customer is purchasing:  (i) directly from ServiceNow, Customer agrees to pay the total fee amount on the related Order Form, and Learning Credits will be provided on the terms and conditions in the Order Form and the underlying master agreement executed by the parties, if any (“Agreement”); (ii) from a ServiceNow authorized reseller (“Reseller”), the Learning Credits will be provided on the terms and conditions in the Use Authorization as issued by ServiceNow and the Subscription Service Agreement incorporated by reference herein from https://www.servicenow.com/schedules.html.

All orders are non‑cancellable, non‑refundable, cannot be used for services other than for those purchased, and not subject to acceptance. All Learning Credits when ordered must be consumed within 12 months from the effective date of the ordering document. Services are not included in this offering unless specifically identified as included in this document. Any unused Learning Credits shall expire with no further credit or refund and shall have no value thereafter.  Customer shall reimburse ServiceNow or Reseller for all authorized, reasonable and verifiable travel expenses incurred during the performance of the training provided pursuant to redeemed Learning Credits.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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