• Products
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  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

ServiceNow Learning Library

Learn on Your Own Schedule, at Your Desired Pace

Quick Facts

Certification: No

Duration: On-Demand

Cost: $1,000 per user/per year


The ServiceNow® Learning Library provides a cost‑effective option to supplement our traditional training courses with 24/7 access to a wide variety of learning assets designed to enhance learning. Training ranges from short videos to detailed tutorials that can be paused at any point and continued later – allowing you to learn on a schedule that aligns with your availability. Mobile‑ready content provides access at any time and from any location.

We currently offer over 23 hours of videos and labs including:

  • Event Management – 6 hrs 35 mins | 6 modules
  • CMDB Identification and Reconciliation – 3 hrs 9 mins | 5 modules
  • Advanced Reference Qualifier – 25 mins | 1 module
  • Scripting Made Easy – 15 mins | 1 module
  • Performance Analytics for Managers – 3 hrs 46 mins | 6 modules
  • Discovery – 1 hr | 1 module
  • Managing AWS – 1 hr | 1 module
  • Agile Development Training Demos – 2 hrs 10 mins | 1 module
  • Reporting – 20 mins | 1 module
  • Importing – 1 hr 18 mins | 2 modules
  • Edge Encryption – 1 hr 35 mins | 2 modules
  • Cost Transparency Essentials – 1 hr 50 mins | 1 module
  • Experimenting with the Join & Turnstile Activities – 20 mins | 1 module

New content will be posted on the Learning Library regularly to continue to bring additional value to our customers.

Benefits to Your Enterprise

Learn at Your Desired Pace when you have time and bandwidth, 24/7

Access from Any Device, Anywhere with mobile‑ready content so you can learn on the go

Accelerate Learning and Retention by leveraging Product Tutorials, eBook Labs and more

Target the Content You Need and access all or just the elements you are interested in

Consolidate and Refresh Your Knowledge so you can maximize your ROI and get the most out of ServiceNow

Enhance Performance and Productivity with focused training that helps you stay relevant

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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