• Products
  • Use Cases
  • Industries
HR and IT
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
Healthcare Security
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.


Digital Workflows
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.


Success Navigator
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.


Value Calculator
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.

Performance Analytics Advanced

Trusted Data Foundation – Process Improvement – Responsive Business

Quick Facts

Certification: Yes

Duration: 2 days

Cost: $1,700


This 2‑day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you apply advanced reporting, performance analytics, and application administration skills to take your historic trends and measurements to the next level and deliver advanced and customized analytics solutions.

The following topics are discussed using a mix of labs and lecture:

  • Identify the Adoption Journey milestones
  • Improve dimensional analysis with Bucket Groups and Scripted Breakdown Mappings
  • Enhance Breakdown navigation with Breakdown Relations and Breakdown Rollups
  • Use Advanced reporting techniques for impactful data summaries
  • Recognize the Interactive Analysis components and configuration options
  • Set up Interactive and Cascading Filters and monitor Dashboard performance
  • Deploy Spotlight to identify high priority work
  • Perform analytics using platform metrics
  • Apply Advanced Formula Indicator techniques and build Index Indicators
  • Implement Text Analytics

Who Should Attend

This course is designed for Performance Analytics Administrators and Power Users who administer and create content for the Reports and Performance Analytics applications.

Technical Level



This course prepares students for the Certified Application Specialist exam for Performance Analytics Advanced (CAS‑PA).

Class Schedule

  • Two days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. The pricing is not per student but a flat fee for up to 16 participants. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to thePrivacy Statement.