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Performance Analytics Essentials

Achieve continual service improvement with best practice out-of-the-box content

Quick Facts

Certification: Yes

Duration:

Cost: $

Summary

Performance Analytics is a performance optimization solution which helps reduce costs, identify bottlenecks, and improve the efficiency of your processes and services. This course will help accelerate continual service improvement in your organization by enabling you to:

  • Identify Performance Analytics solution architecture and data flow
  • Define Key components and deployment milestones
  • Distinguish between Reporting and Performance Analytics
  • Configure Content Packs to kick start performance management with out‑of‑the‑box best practice content
  • Perform in‑depth process analysis using the Analytics Hub
  • Use Dashboards to empower your organization with real time performance insight 

Who Should Attend

This course is designed for the Performance Analytics novice and anyone looking to harness to power of performance management to make better data‑driven decisions and improve service delivery.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

This course prepares for the Performance Analytics Micro Certification 

Class Schedule

This course is on‑demand. You can take it at any time. 

How to Attend

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)