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ServiceNow Performance Analytics Essentials eLearning

Use and Configure Indicators and Dashboards

Quick Facts

Certification: No

Duration:

Cost:

Summary

This eLearning course is written for all audiences as an orientation to ServiceNow Performance Analytics Essentials. The course includes three self‑paced, online modules that help users learn about ServiceNow Performance Analytics and how to use and configure indicators and dashboards.

  • Module 1 ‑ learn about Key Performance Indicators (KPIs), the differences between reporting and analytics and how to navigate the ServiceNow Performance Analytics User Interface. Time is spent defining the key components and modules of Performance Analytics including scorecards, dashboards, breakdowns, formulas, thresholds and targets.
  • Module 2 ‑ discusses scorecards and dashboards and how to use them. Attendees also see how scorecards can be accessed using iPhone, iPad, and Android devices.
  • Module 3 ‑ administrators learn about creating, configuring and editing scorecards and dashboards as well as how to work with breakdowns, formulas, thresholds, targets and aggregates.

Who Should Attend

This course is designed for users who are new to Performance Analytics.

Prerequisites

None

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